ENCOURAGING DATA DRIVEN DECISIONS
The Tag is designed to provide maintenance history to vendors at the moment when a diagnosis is being performed and a recommendation is being made to the property manager.
In the current system, a technician is limited primarily to their visual inspection. With the Tag, the vendor's visual inspection is enhanced by previous vendor's notes, observations, and description of work, tenant complaints, warranty information, age, and data collected from the capital asset ecosystem.
HOW DOES THE DATA GET ON THE TAG?
Hint: It's Completely Automatic
At Onsite Analytics, our philosophy is that good technology should live in the background of property manager's existing processes. This means that we will never ask a property manager to change their processes or add additional steps to their day-to-day workflow.
The tag data is automatically sourced from one of three primary channels.
Invoices are automatically extracted from emails that are sent to the property management firm.
During the on-boarding process, property management firms are assigned an Onsite Analytics email address. Our team is responsible for notifying the vendors to CC that email address whenever they send an invoice to accounts payable. Once that email is received, our AI automatically extracts the invoice, parses the text, organizes the data, and sends the relevant information to the tag.
Manufacturer information is collected using both a general and specific artificial intelligence.
Utilizing the Serial Plate Photo feature of the tag, property managers or vendors can take a one time photo of any appliance's manufacturer plate. Using AI, we can automatically extract the data from this photo and assign an identification to that unit. Once a unit is identified on our platform, we can pull information from a general AI, or from other like units within our platform's ecosystem.
PROPERTY MANAGEMENT SOFTWARE
Maintenance information from the PM software is automatically channeled to our platform using an API integration.
During the on-boarding process, Onsite Analytics is granted API access to the property manager's software platform. Once we establish connection (via the PM software company), all work orders, manager notes, & tenant complaints automatically filter onto our platform and tags.
HOW IT WORKS
The tag utilizes near field communication technology to easily transfer information from the equipment's database, to the smart phone of the service technician.
The process that facilitates this exchange of information is as simple as the service technician tapping their mobile phone directly to the tag. In close proximity, the tag will automatically connect with the near field communication reader found in virtually all smartphones. Once connected, the smartphone will prompt the service technician to follow a link to that equipment's database.
Once the visit is complete, the tag's database can be reviewed and updated remotely.